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UK & EU Customs
Brokerage Processing

Multilingual Customs Clearance Services

Contact Us
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DDC FPO is a proud member of the following industry associations:

RHA-logo BIFA Logistics UK AFSS

Overcome International Shipping Challenges

Overcome International Shipping Challenges

Customs clearance processes and requirements are in constant flux. 

The implementation of the Customs Declaration Service (CDS) in the UK, the transition from AGS to DMS in the Netherlands, and post-Brexit complications have changed the way organisations move goods through customs, while the potential for recessions in the UK and EU is generating even more uncertainty.

DDC FPO’s Customs Brokerage Processing services can help your organisation adjust to these ongoing challenges and spread your risk — without compromising on productivity, accuracy, or customer service.

Our Customs Brokerage Processing Services

Learn More About Our CBP Services
Declarations Data Capture
Declaration Data Capture

We audit, extract and key customs data from shipment documents such as bills of lading, commercial invoices, licenses and health certificates to ensure your declarations are compliant and accurate.

Tariff Classification
Tariff Classification

We alleviate the stress of dealing with customs officials by accurately identifying tariff classification and tax declarations for all shipments. We perform advanced data auditing to ensure that important fields are all correct.

Declaration Submission & Management
Declaration Submission & Management

For total end-to-end management of the customs declaration process, including creation, submission and amendments. We also monitor progress throughout the declaration process, manage any exceptions generated and contact customs authorities when necessary. 

Customer Contact
Customer Contact

DDC’s multilingual customs agents will communicate with your customers and other stakeholders in the customs clearance process on behalf of your brand. We’ll contact customers via phone, e-mail, text and/or chat in over 30 languages.

Customs Consultancy
Customs Consultancy

Take full advantage of DDC's customs expertise. Our knowledgeable and experienced team will make sure you utilise the right customs options for your business by providing up-to-date information about procedure changes, customised reporting and performance insights, and strategic plans to help reduce costs and improve efficiency. 

Invoice Returns Matching
Invoice Returns Matching

Matching the customer to the corresponding shipper is one of the most important steps while processing shipments. DDC’s agents have a firm understanding of assigning shipments to the correct importer in the system, corresponding to the data on the invoice provided.

Learn More About Our CBP Services
A Guide to International Shipping and Customs Brokerage Processing

What is international shipment processing, and what should you look for in a customs brokerage processing partner? We break it down in this helpful guide.


Eliminate Language Barriers

As procedures have changed and customs are more complicated post-Brexit, clear communication has never been more vital. Enhanced language proficiencies can help: 


Find and fix errors prior to customs


Apply the correct tariff codes


Help avoid fees, penalties and shipping delays

With DDC FPO’s strategic multilingual capabilities, you can achieve timely customs clearance in over 30 languages. Our growing multilingual capabilities include, but are not limited to:

  • Albanian
  • Arabic
  • Bosnian
  • Bulgarian
  • Croatian
  • Czech
  • Danish
  • Dutch
  • English
  • French
  • German
  • Greek
  • Italian
  • Macedonian
  • Norwegian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Serbian
  • Slovenian
  • Spanish
  • Swedish
  • Turkish
  • Ukrainian
  • And more

Case Study: How a Global Logistics Leader Onboarded 500+ New Customs Agents in 20 Weeks


Case Study: How a Global Logistics Leader Onboarded 500+ New Customs Agents in 20 Weeks

For one of the world’s largest and highest performing global transport and logistics providers, Brexit preparations included recruiting, onboarding and training 500 new employees to assist with the increase in paperwork and new processes.

As an established client of DDC FPO, this company trusted us to create a bespoke solution. With our cost-effective and scalable approach, we achieved the expressed timeline for recruiting, training and onboarding desired key roles within 20 weeks — and continue to provide scalable support for post-Brexit operations.

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“We had our goal for accuracy rates, and we surpassed it significantly. It’s a fantastic result and a testament to the support we received from DDC FPO in terms of recruitment and training.”

How Can We Support Your International Shipping Operations?

Contact us to learn more about our multilingual Customs Brokerage Processing services.