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Customer Care

Raise Your Expectations

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Optimizing the Customer Experience for Maximum ROI

DDC FPO transforms your customer service operation into a long-term relationship-builder that generates repeat business and drives your customers to choose you over your competitors.

With DDC's reliable business continuity and industry expertise, your customer service will emerge as one of your brand's strongest assets.

Strategic Inbound and Outbound Support

Rapid Response Time

With 24/7/365 availability and utilization of proven best practices to achieve highly efficient resolution, DDC has the skills, processes and technology needed to quickly and effectively respond to inquiries in a way that strengthens your brand and retains customers.

Overcome Borders

Expand your reach and embrace customers in new territories. DDC’s multilingual staff is proficient in over 30 languages and is able to deliver your service in the language you need and the channels you need it in - Voice, text, chat, email, social media and more.

Long-Term Cost Containment

Protect your margins against wage inflation, rising healthcare premiums, insurance coverage mandates, expensive training programs, expanding technology and equipment requirements and increasing employer taxes. DDC absorbs these costs and guarantees SLAs at locked-in rates.

Reliable Business Continuity

Despite global trade turmoil, natural disasters, pandemics, political uncertainty and other unforeseen external market forces, DDC’s robust business continuity plan leverages redundancy and years of business process management experience to prevent service outages and uphold high quality performance.

Omnichannel, Multilingual Customer Service

Our commitment to timely and complete resolution is delivered in over 30 languages, across a wide array of communication channels and for a diverse selection of key service processes.

Our experienced Customer Care agents are happy to help your customers with:

  • Product & Service Inquiries
  • Shipment Requests
  • Order Tracking
  • POD Retrieval
  • Complaint Resolution
  • Tech Assistance
  • Field Guidance
  • Soft Collections
  • Air Freight Administration
  • Over the Road Administration

DDC offers holistic, multilingual, scalable and high-quality service through these channels:

  • Voice
  • Email
  • Live Chat
  • Text

Support for Internal Processes

Build better relationships with your customers and accelerate your internal processes. Our team can assist your organization with:
  • Call Routing
  • Accounts Payable
  • Debt Collections
  • Claims Processing

Inside Sales, Sales Support, and Portfolio Management

Grow your client base and take advantage of sales opportunities. Our experienced Customer Care agents can assist with:

  • Lead Qualification
  • Portfolio Management
  • Price Quoting
  • Customer Research
  • CRM Record Updates
  • Account Nurturing
  • Load Matching
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Customer satisfaction has never been more important. DDC's Customer Care offering empowers GLS to meet growing customer expectations and build long-term business relationships at scale.


Industry-leading Service and Support

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Industry-leading Service and Support

DDC is a strategic partner that you can rely on to achieve your goals.

From discovery through testing, onboarding, training, implementation, rollout and beyond, you’ll have a dedicated team assigned to your program. Your team will use a highly personalized approach to identify and customize the best solutions for your specific needs.

Performance Protection:

To achieve and uphold financial and operational excellence for our clients, DDC delivers performance-based service level agreements (SLAs) at locked-in rates for long-term cost containment. As the market becomes volatile or unforeseen circumstances arise, your service with DDC is safeguarded.

As a DDC partner, you’ll benefit from:


Transparent and constant
communication with your DDC team


Proactive risk mitigation


Expert guidance based on
data and experience


Customized capacity forecasting
per client SLAs


Robust, secure network
data infrastructure


Powerful tech stack to promote interoperability and system functionality

How Can We Help You?

Get in touch to learn how our Customer Care services can support your success.

Get in touch
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Customer Care Resources

Browse all resources
New Tech to Raise the Bar for Carrier-Shipper Customer Experience
On-demand consumer expectations are spearheading the digital transformation of freight and leaving shippers to examine their customer experience (CX).
How International Customs Brokers Can Overcome Language Barriers
Transportation companies and third party international customs brokers are overcoming language limitations to ensure international shipping success.
How to Optimize Your LTL Customer Experience (CX) Via Your Back Office
Here are 3 key ways for carriers and 3PLs to optimize their less-than-truckload (LTL) customer experience (CX) with business process improvements.


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Get Started

Contact us to learn more about our multilingual Customer Care solution.