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Rather than move to a centralized model internally, it made sense to engage DDC, who are experts in LTL freight billing. Their learning curve was very short, and they were able to take over the billing function throughout most of our company.
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The folks at DDC are so professional and experienced, our 16-week rollout was completed in a seamless 3 1/2 weeks.
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Since outsourcing the billing process to DDC FPO, we are now able to concentrate on other core business matters.
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What we liked about DDC FPO is that we did not have to teach them to trucking industry. They know what they are doing. They understand the LTL freight business. DDC FPO does an excellent job of bringing a new customer on board, and their follow-up is great.
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We have converted all of our terminals to DDC's remote bill entry, and we are very happy with the results.
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We have been extremely pleased with DDC's performance and professionalism.
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This project has worked as promised by DDC FPO. We did not have to cut any staff from our team. Instead, we simply reallocated our resources to use our staff's time more wisely.
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In an increasingly competitive market, our members can make their operations more efficient through outsourced billing services like DDC FPO. It can only be a positive for fleets.
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DDC’s industry references are impressive, but most importantly, they are providing a service that is delivered with greater accuracy and less expense than we could achieve internally.
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DDC FPO is responsive and handles our freight billing process as if it's theirs, which we at RIST Transport Ltd. appreciate.
