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Transportation’s Most Strategic Partner

30+ Years of Proven Business Process Excellence

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Trusted by Transportation and Logistics Companies Worldwide

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Premium Freight BPO Services and Solutions

DDC FPO is a strategic partner of transportation and logistics companies worldwide, delivering a range of solutions that enable clients to focus on core competencies and achieve their goals.

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What Our Partners Have To Say

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“DDC Intelligence allows us to achieve our goals.”
Estes Express Lines
“Since we signed the agreement, DDC has been First Class, all the way. We have been very happy with DDC."
TST-CF Express
“We have converted all of our terminals to DDC’s remote bill entry, and we are very happy with the results.”
AAA Cooper Transportation
“Now averaging 99.81% data accuracy, we spend less money and time on corrections, and more on serving our customers. DDC made our company better.”
The Custom Companies, INC

FAQs: Answers to All Your Questions About DDC’s Customer Care Services

The transportation sector’s unemployment rate remains higher than the nationwide unemployment rate, coming in at 5.1%. Additionally, significant wage increases are becoming necessary in order to simply keep up with inflation. These factors along with other staffing issues reported by the industry (download white paper here for full insight) are driving significant demand for outsourced customer service and inside sales resources.

From 24/7 customer support to performance-driven sales programs, DDC’s new Customer Care suite of services is customizable to fit your company's specific customer experience needs.

To provide FPI readers with the answers to the most common questions we receive about the new Customer Care solution, we sat down with Donna Kintop, our SVP of Client Experience.

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How Can We Help You?

Get in touch to learn how we can support your success.

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