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Available In Over 30 Languages

By staying in-the-know of the development of – and implementing the changes within – all laws and regulations governing taxation, importing, and exporting of goods, DDC’s multilingual Customs Brokerage Processing experts maintain best-in-class service for our customers while keeping up with the fluctuating volume of shipments. Our Origin Data Capture, Import / Export Rating, Customer Contact and Invoice Matching services are delivered to provide massive savings while simultaneously increasing each partner's productivity, accuracy, communication and safety.


Customs Brokerage Processing services include:


Origin Data Capture


Import / Export Rating


Invoice Matching


Customer Contact


Origin Data Capture

We perform the same duties as international auditors at primary gateways: importing the documents from the origin, auditing, and key entering the data in order for the shipment to be properly processed and begin on the international route to its consignee.

Documents include:

  • Purchase Orders
  • Letters of Credit
  • Technical Write-ups
  • Packing Slips
  • Commercial Invoices
  • Airway Bills / Bills of Lading
  • House Bills
  • Import Licenses
  • Insurance Certificates

Beyond data capture, DDC’s agents also:

  • Manage daily tracing reports
  • Data match for accuracy against the packing list
  • Confirm compliance with the necessary customs regulations
  • Enter and update shipment data into the client database

Import / Export Rating

We alleviate the stress of dealing with customs officials by accurately identifying tariff and tax declarations for all shipments, and ensuring that important fields are all correct to avoid any setbacks.

These include, but are not limited to:

  • Importer of Record
  • Consignee
  • Commercial Invoice
  • Cargo Control Number
  • HVS: High Value Shipment
  • LVS: Low Value Shipment
  • HS or Classification Number
  • Applicable Country (Federal and Provincial) Taxes
  • Tariff Treatment
  • NAFTA: North American Free Trade Agreement

Invoice Matching

Matching the customer to the corresponding shipper is one of the most important steps while processing shipments.

The effects of incorrect matching are severe. For example: In the final import declaration, if the VAT and duty are assigned to the wrong customer, this may be considered a criminal offense in some countries.

DDC’s agents have a firm understanding of assigning shipments to the correct importer in the system, corresponding to the data on the invoice provided.

1. First, agents check if the data on the invoice matches the data in the system.

2. If the matching is correct and invoices are identical, they move on to the next stage.

3. If the customer information the system is incorrect, then DDC corrects these quickly and effectively on your behalf.


Customer Contact

At DDC, multilingual customs agents communicate to your customers via phone, e-mail, text and/or chat in a wide array of languages on behalf of your brand. Reasons that warrant outreach include:
  1. Requesting for authorization - some countries by law request authorization on matters such as power of attorney from the customer if the products in transit exceed a certain amount.
  2. There are instances where shipments are sent with special instructions, in which case the customer must be contacted.
  3. If the items shipped must go through an inspection process, for example, medical equipment, items with chemical elements, weapons etc.
  4. When the invoice was not sent or is missing from the batch of shipment documents, DDC will request for the shipper to send the copy of the invoice.
  5. If there is information that is missing on the invoice, such as an address and a tax ID number or simply just to inform the customer that items are being returned to the sender for a certain reason.
  6. If items are at your storage facility for a prolonged period where specific actions are required. In most instances, customers are directed to the client’s website, where they will need to fill out the proper forms related to the issue in order to import/export the items in question.

How we work

With our deep knowledge of admissibility requirements, classification, valuation, and the duties and taxes imposed on imported goods, DDC:  

1 DDC intakes and, if necessary, translates complex shipment information distilled from your documents, directly within your system.
2 We apply our expertise to quickly and securely classify the shipments, apply the correct tariff code, and QA all documents for accuracy.
3 Upon successful audit, we submit the data into the client system in order for the client to effectively relay shipment to customs.

Want your shipments to move through customs faster and with fewer snags?

Contact us to learn more about solutions for effective delivery across borders.

Let’s get started


Modeled to protect you from uncertainty amid unforeseen situations.