Customs Brokerage Processing

Facilitating Successful Deliveries Across Borders

By staying on top of and implementing changes related to all laws and regulations governing the taxation, import and export of goods, DDC’s Customs Brokerage Processing experts maintain best-in-class service for our customers while keeping up with fluctuating shipment volumes.

Our Customs Brokerage Processing services include:

Origin Data Capture

Import/Export Rating

Invoice Matching

Customer Contact

Hand off the Burden of International Shipping to DDC

Find and Fix Errors Prior to Customs

DDC catches errors and discrepancies in
shipment data and ensures they are corrected so
you can maintain control and confidently service your customers.

Eliminate Language Barriers

Realize timely customs clearance with strategic
multilingual capabilities in over 30 languages,
mitigating data discrepancies and ensuring clear
and consistent communication.

Tap Scalable, Cost-Effective Resources

Across our strategic operating locations, DDC’s
teams of industry-trained and experienced
customs brokerage process experts are dedicated
to each client in strategic workforce plans that
ensure business continuity, labor elasticity and
long-term cost containment.

Avoid Setbacks

DDC accurately identifies tariff and tax
declarations and maintains strict procedural
compliance for all shipments, ensuring that
important fields are all correct and up-to-date
with global and country-specific trade regulations
and system requirements.

Origin Data Capture

We perform the same duties as international auditors at primary gateways: importing the documents from the origin, auditing and key entering the data in order for the shipment to be properly processed and begin on the international route to its consignee.

Documents include:

Purchase Orders
Airway Bills / Bills of Lading
Letters of Credit
House Bills
Technical Write-ups
Import Licenses
Packing Slips
Insurance Certificates
Commercial Invoices

Beyond data capture, DDC’s agents also:

Manage daily tracing reports
Data match for accuracy against the packing list
Confirm compliance with the necessary customs regulations
Enter and update shipment data into the client database

Import/Export Rating

We alleviate the stress of dealing with customs officials by accurately identifying tariff and tax declarations for all shipments and ensuring that important fields are all correct to avoid any setbacks.

These include, but are not limited to:

Importer of Record
Consignee
Commercial Invoice
Cargo Control Number
HVS: High Value Shipment
LVS: Low Value Shipment
HS or Classification Number
Applicable Country (Federal and Provincial) Taxes
Tariff Treatment
NAFTA: North American Free Trade Agreement

Invoice Matching

Matching the customer to the corresponding shipper is one of the most important steps while processing shipments.

The effects of incorrect matching are severe. For example: In the final import declaration, if the VAT and duty are assigned to the wrong customer, this may be considered a criminal offense in some countries.

DDC’s agents have a firm understanding of assigning shipments to the correct importer in the system, corresponding to the data on the invoice provided.

First, agents check if the data on the invoice matches the data in the system.
If the matching is correct and invoices are identical, they move on to the next stage.
If the information is incorrect, DDC corrects it quickly and effectively on your behalf.

Customer Contact

At DDC, multilingual customs agents communicate to your customers via phone, e-mail, text and/or chat in a wide array of languages on behalf of your brand.

Here are some examples of situations that warrant customer outreach:

Requesting authorization (some countries require authorization on matters such as power of attorney from the customer if the products in transit exceed a certain amount
When shipments are sent with special instructions
To inform the customer that items are being returned to the sender for any reason
When the invoice was not sent or is missing from the batch of shipment documents, DDC will request for the shipper to send the copy of the invoice

If the items shipped must go through an inspection process (e.g. medical equipment, items with chemical elements, weapons, etc.)
If there’s information missing on the invoice (such as an address or a tax ID number)
If items are at your storage facility for a prolonged period where specific actions are required (In most instances, customers are directed to the client’s website where they will need to fill out the proper forms related to the issue in order to import/export the items in question)

“We had already experienced success with DDC’s origin data capture solutions so we were confident that their other services would help us prepare for the process changes Brexit would require, like customs processing.”

Top 5 Global Transport & Logistics Provider

See more success stories

Industry-leading Service and Support

Industry-leading Service and Support

DDC is a strategic partner that you can rely on to achieve your goals.

From discovery through testing, onboarding, training, implementation, rollout and beyond, you’ll have a dedicated team assigned to your program. Your team will use a highly personalized approach to identify and customize the best solutions for your specific needs.

Performance Protection:

To achieve and uphold financial and operational excellence for our clients, DDC delivers performance-based service level agreements (SLAs) at locked-in rates for long-term cost containment. As the market becomes volatile or unforeseen circumstances arise, your service with DDC is safeguarded.

As a DDC partner, you’ll benefit from:

Transparent and constant
communication with your DDC team

Proactive risk mitigation

Expert guidance based on
data and experience

Customized capacity forecasting
per client SLAs

Robust, secure network
data infrastructure

Powerful tech stack to promote interoperability and system functionality

How Can We Help You?

Get in touch to learn how DDC FPO can support your success.

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Customs
Brokerage Processing Resources

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Case Study: Global Transport and Logistics Provider

DDC FPO successfully recruited, onboarded and trained a workforce of 500 new customs brokerage employees for one of the world’s largest and highest performing global transport and logistics providers.

A Guide to International Shipping and Customs Brokerage Processing

What is international shipment processing, and what should you look for in a customs brokerage processing partner? We break it down in this helpful guide.

What You Need To Know About Brexit

What does the withdrawal mean for international shipping and customs brokerage, and how problematic will the new divide become?

Customs Requirements and Trade Agreements Post-Brexit

Richard Greening, Global Technical Director at DDC FPO, and Walter Van Der Meiren, Director for Customs Brokerage at UPS Europe discuss post-Brexit customs requirements.

Watch video