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Track & Trace

Optimize Logistics Performance with Increased Visibility

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Get Top-Tier Shipment Visibility with DDC’s Track & Trace Solution


DDC's Track & Trace solution leverages people, processes and technology to effectively identify the current location of your shipments, trace them back to past locations on the route, determine time of arrival, and let your customers — including end-users and consignees — know when, where and how they can expect their shipments to be fulfilled.

Track & Trace clients may also be interested in our Carrier Onboarding and Customer Care services.

Offer Accurate, Up-to-Date Visibility — Without the Overhead

Improve Business Continuity

Freight must keep moving regardless of circumstance, which is why tracking shipments at all times is imperative. Keep tabs on your packages during inclement weather, office closures, supply chain bottlenecks and other unforeseen scenarios.

Increase Client Retention

When cargo is transported end-to-end with full visibility, client relationships are improved and customer trust is enhanced. Our Track & Trace programs are customized to help you meet and exceed client expectations.

Maintain Cross-Border Consistency

Increase communication and transparency in over 30 languages and across multiple channels (text, chat, phone, email, etc.) so that you and your shippers stay in-the-know, regardless of geographic location.

Shrink Operating Expenses

Tighter controls on your tracking processes allow you to make data-based decisions, reduce waste and re-route shipments as needed for maximum savings and best-in-class financial flexibility.

How Track & Trace with DDC Works

DDC effectively tracks your clients’ shipments for you.
We log the tracking information and input it into your company's system.
The tracking information can be clearly communicated to the consignee via multiple channels and in over 30 languages.
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By eliminating the burden of juggling tasks with limited staff, we can offer a better customer experience for our clients, as they will now have the resources to focus on core competencies.

Clear Lane Freight Systems

Industry-leading Service and Support

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Industry-leading Service and Support

DDC is a strategic partner that you can rely on to achieve your goals.

From discovery through testing, onboarding, training, implementation, rollout and beyond, you’ll have a dedicated team assigned to your program. Your team will use a highly personalized approach to identify and customize the best solutions for your specific needs.

Performance Protection:

To achieve and uphold financial and operational excellence for our clients, DDC delivers performance-based service level agreements (SLAs) at locked-in rates for long-term cost containment. As the market becomes volatile or unforeseen circumstances arise, your service with DDC is safeguarded.

As a DDC partner, you’ll benefit from:


Transparent and constant
communication with your DDC team


Proactive risk mitigation


Expert guidance based on
data and experience


Customized capacity forecasting
per client SLAs


Robust, secure network
data infrastructure


Powerful tech stack to promote
interoperability and system functionality

How Can We Help You?

Get in touch to learn how we can support your success.

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Track & Trace Resources

Browse all resources
New Tech to Raise the Bar for Carrier-Shipper Customer Experience
On-demand consumer expectations are spearheading the digital transformation of freight and leaving shippers to examine their customer experience (CX).
Expert Q&A: How to Pivot in a Time-Critical Freight Industry
A wide variety of processes — including front office processes such as Appointment Setting, Track & Trace and Inside Sales — are suitable to outsource.
How to Convert Freight Bill Data into Business Intelligence
Information gathered from freight bills can provide visibility into your operations and empower your teams to make better decisions.


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