Track & Trace
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Get Top-Tier Shipment Visibility with DDC’s Track & Trace Solution
DDC's Track & Trace solution leverages people, processes and technology to effectively identify the current location of your shipments, trace them back to past locations on the route, determine time of arrival, and let your customers — including end-users and consignees — know when, where and how they can expect their shipments to be fulfilled.
Track & Trace clients may also be interested in our Carrier Onboarding and Customer Care services.
Offer Accurate, Up-to-Date Visibility — Without the Overhead
Improve Business Continuity
Freight must keep moving regardless of circumstance, which is why tracking shipments at all times is imperative. Keep tabs on your packages during inclement weather, office closures, supply chain bottlenecks and other unforeseen scenarios.
Increase Client Retention
When cargo is transported end-to-end with full visibility, client relationships are improved and customer trust is enhanced. Our Track & Trace programs are customized to help you meet and exceed client expectations.
Maintain Cross-Border Consistency
Increase communication and transparency in over 30 languages and across multiple channels (text, chat, phone, email, etc.) so that you and your shippers stay in-the-know, regardless of geographic location.
Shrink Operating Expenses
Tighter controls on your tracking processes allow you to make data-based decisions, reduce waste and re-route shipments as needed for maximum savings and best-in-class financial flexibility.
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By eliminating the burden of juggling tasks with limited staff, we can offer a better customer experience for our clients, as they will now have the resources to focus on core competencies.
Clear Lane Freight SystemsIndustry-leading Service and Support
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Industry-leading Service and Support
DDC is a strategic partner that you can rely on to achieve your goals.
From discovery through testing, onboarding, training, implementation, rollout and beyond, you’ll have a dedicated team assigned to your program. Your team will use a highly personalized approach to identify and customize the best solutions for your specific needs.
Performance Protection:
To achieve and uphold financial and operational excellence for our clients, DDC delivers performance-based service level agreements (SLAs) at locked-in rates for long-term cost containment. As the market becomes volatile or unforeseen circumstances arise, your service with DDC is safeguarded.
As a DDC partner, you’ll benefit from:
Transparent and constant
communication with your DDC team
Proactive risk mitigation
Expert guidance based on
data and experience
Customized capacity forecasting
per client SLAs
Robust, secure network
data infrastructure
Powerful tech stack to promote
interoperability and system functionality
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