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Offshore &

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Our journey began as a partnership between the UK (United Kingdom) and the Philippines in 1989. Propelled by evolving client needs and market demands, our reach has transcended borders into new territories over the past three decades. 

As a business process outsourcing and technology provider, choosing the right strategic operating locations is critical to ensuring we will deliver the DDC standard of excellence that our clients and partners have learned to expect. Our nearshore and offshore locations are thoughtfully selected to strike a balance among expertise, skillsets, language diversity, coverage, cultural compatibility, and cost efficiency. It is through DDC’s global footprint that we create unwavering business continuity and strategic workforce planning solutions that enable clients to focus on core competencies and achieve their goals.

Offshore Locations

Bosnia & Herzegovina (Sarajevo and Banja Luka)

As our flagship location for our multilingual services hub, Bosnia & Herzegovina is home to DDC campuses in Sarajevo and Banja Luka that not only provide intricate BPO (Business Process Outsourcing) solutions, but also deliver exceptional customer support globally.

Comprising dedicated trainers who immerse our multilingual staff in our clients' brand ethos and voice, we aim to seamlessly integrate them as genuine extensions of their teams. This approach underscores our commitment to nurturing true partnerships.

Our community investment initiatives like DDC Cares and CSR (Corporate Social Responsibility) programs complement an array of benefits that establish us as a preferred employer in these regions.

Serbia (Belgrade)

DDC reaffirmed its commitment to the Balkan region by establishing an additional campus in Belgrade, Serbia.

With an adept team of educated and experienced BPO professionals offering knowledge-based and process optimization solutions to international clients, our Serbian site is poised as an ideal choice for expanding businesses aiming for ambitious growth trajectories.

The diverse capabilities provided by our Serbia operation bolster the current multilingual customer service, customs brokerage, and other BPO capabilities for existing and future clients.

Aligning with DDC's hybrid working strategy, our Serbia location expands upon our Balkan regional hub for DDC's hybrid workforce, enabling home-based employees to collaborate and learn together, while also providing a permanent home for office-based colleagues. Belgrade is an ideal location due to its proximity to DDC's existing centers in Bosnia and Herzegovina, improving both operational resilience and business.

The Philippines (Manilla, Batangas, and Leyte)

For over three decades, the Philippines has stood at the core of our operations. Serving as The DDC Group's origin point for BPO talent development and continued stronghold, this nation symbolizes enduring success within our business landscape. Our deep-rooted ties and sustained investments in Filipino communities bring immense pride as our team embodies DDC's values.

Renowned for exceptional English communication proficiency and an extensive array of BPO services, the Philippines remains a top-tier destination for business process outsourcing. Backed by thorough and comprehensive training programs, innovative technology, and robust infrastructure, our workforce throughout the country ensures that clients access individuals with tailor-made skill sets equipped to meet diverse needs and achieve ambitious goals.

Nearshore Locations

Colombia (Bogota)

Comprising top-tier experts fluent in English, Spanish, and Portuguese, our multilingual team delivers nuanced customer support and customized BPO services strategically positioned for efficient collaboration with companies based in the United States or Canada. 

With a focus on comprehensive, inbound customer service, targeted outbound sales, and social media management, our Colombia location upholds the highest standards of operational security, adhering to ISO 27001 standards for data protection and client confidentiality.

Costa Rica (San Jose)

Our dedicated team in Costa Rica can serve clients in English, French, Portuguese, and Spanish, ensuring smooth communication across borders. At DDC, we take pride in our highly skilled professionals, who deliver top-notch quality and efficiency every step of the way.

With three state-of-the-art facilities boasting Carbon Neutral and Costa Rica Essential certifications, we prioritize unmatched customer service. Equipped with advanced technology and COPC standards, our team excels in Contact Center operations.

Located in the advantageous Central Standard Time zone, we offer real-time collaboration 24/7/365 for seamless outsourcing solutions tailored to your needs.