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Our Business Process Outsourcing Services

Premium Front Office, Back Office and Full-Suite Solutions for Freight

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Back Office Solutions

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    Freight Billing

    Responsible for one-third of all LTL bills of lading in North America, DDC FPO’s freight billing experts serve in dedicated teams to capture and process bill of lading data. Our clients are able to expedite accounts receivables and get invoices to their shippers faster and with guaranteed accuracy.

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    DDC Intelligence

    DDC Intelligence is an AI-powered, full-stack software-as-a-service (SaaS) billing solution that leverages machine-learning technology, industry experience and bill of lading expertise to slash days sales outstanding and drive efficiencies that boost your bottom-line.

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    Freight Rate Auditing

    Leveraging experience, scalability, flexibility and system compatibility, DDC’s freight back office DDC’s freight back office experts examine, adjust and verify carrier rates for accuracy after the bill entry process is complete to ensure successful invoicing.

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    POD Processing

    With DDC’s secure and tech-enabled DDC’s Proof of Delivery (POD) processing and image retrieval service, you’ll never lose a record and will always have the most valuable information for your shippers at your fingertips.

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Front Office Solutions

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    Carrier Onboarding

    DDC’s Carrier Onboarding solution is a resource-efficient and fully customizable approach to securing new shipping partners for your carrier network. Book more freight faster by transferring administrative responsibilities and monitoring processes to our dedicated team.

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    Track & Trace

    Our customizable Track & Trace programs are designed to grow customer trust and help you fulfill your promises to your shippers. Our solution effectively identifies the current location of your shipments, traces them to the route, determines time of arrival, and keeps customers updated.

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    Customer Lifecycle

    DDC transforms your customer service operation into a long-term relationship-builder that generates repeat business and drives your customers to choose you over your competitors. Timely and complete resolution is delivered in over 30 languages, across a wide array of communication channels, and for a diverse selection of key service processes.

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Full-Suite Solutions

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    IT Outsourcing

    Due to supply chain complexity and the fact that not every company invests in technology at the same level, seamless integration continues to be a challenge. Our IT outsourcing services — software programming, application development and more — boost your performance while simultaneously shrinking your overhead.

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    Customs Brokerage Processing

    DDC’s multilingual Customs Brokerage Processing experts maintain best-in-class service for our customers while keeping up with the fluctuating volume of shipments. Our services provide massive savings while simultaneously enhancing each partner's productivity, accuracy, communication and safety.

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Get in touch to learn how we can support your success.

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