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Experienced Business Process Experts Dedicated to Freight

We’re Proud to Be a Trusted BPO Partner for Transportation and Logistics Companies Worldwide

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Get to Know DDC FPO

DDCFPO_About

Get to Know DDC FPO

DDC FPO is a strategic business process outsourcing (BPO) partner for the transportation and logistics industries that enables clients to focus on core competencies and achieve their goals.

As the freight-focused member company of The DDC Group — a worldwide network of BPO companies established in 1989 — DDC FPO serves clients in over 30 languages across North America, the UK, Europe and Asia-Pacific.

DDCFPO_About
About_DDC_FPO

Our team of experts protects our transportation and logistics partners — including motor carriers, freight forwarders, 3PLs, freight technology companies and more — against unforeseen circumstances, such as COVID-19, with reliable business continuity while we continue to deliver impressive SLAs, such as record-high accuracy rates, rapid processing speeds and needle-moving cost savings.

Solutions include data-based, goal-driven front and back office programs such as Freight Billing, Customs Brokerage Processing and IT Outsourcing, among others.

Explore Our Services

About_DDC_FPO
global-employees
5,000 employees
globally
shipments
Process 300,000+
shipments per day
country-deliveries
Supporting successful
deliveries in 33 countries
ranking
Serve 50% of top LTL carriers
as ranked by revenue
languages
Operate in over 30
languages
experience
16+ years of freight experience,
30+ years in BPO

Our Mission, Vision
and Values

As a strategic business process outsourcing partner, it is our mission to arm today’s business leaders with custom-built solutions that protect their operations, strengthen their performance and support long-term, sustainable revenue growth.

Our vision is to drive the advancement of the industries we serve and facilitate a ripple effect of empowerment for each of their respective communities by way of innovative people, processes and technologies.

Our Values

family
Family

As a family business co-founded by brothers, we embrace the people we work with as family members. ​​​​

respect
Respect

We honor all contributions to our collective and appreciate every interaction, conversation and way of being, regardless of differences. ​

integrity
Integrity

We operate honestly and ethically, and hold each other accountable to high standards.

passion
Passion

We enthusiastically aim to deliver a brighter future for our internal and external stakeholders, and we pursue success with vigor.​​​​​​​​​​​​​​

loyalty
Loyalty

Our commitments are unwavering, and we take full ownership and responsibility for our roles in the communities in which we live and work.​​​​​​​

flexibility
Flexibility

No business is the same, so why should every onboarding process, implementation plan, or training program be? We are elastic, agile and nimble to meet the shape, size and pace of everyone we work with.​​​​​​​

fun
Fun

DDC delivers high-caliber performance, and we enjoy every second of it. We’re in this business because we love what we do.

Company News
and Updates

Browse all resources
Clients at the Heart of the Business: COO Marissa Crotty Reflects on DDC's Growth as She Marks 15-Year Anniversary
Now serving as COO and President, Marissa Crotty has been an integral and fundamental part of DDC’s continued growth and success since she joined the company in 2006.
DDC Honors Quetura Hudson For 14 Years Of Service
In honor of her 14th year with the company, Quetura recently sat down with us to shed some insight into her experience working for a BPO provider.
DDC Ranks as One of America’s Fastest-Growing Companies in Inc. 5000
DDC FPO, a business process outsourcer that supports the transportation and logistics sector, has been named to the Inc. 5000 list, which highlights the company’s sizable growth in recent years.

DDC Cares: Our Commitment as Corporate Citizens

Corporate social responsibility (CSR) has been a pillar of the DDC organization since its founding.

Learn about our CSR initiatives:
Truck Driver Protection

DDC partnered with Truckers Emergency Assistance Responders (TEAR) to help provide PPE to truck drivers who are moving in and out of hot zones to perform their essential work.

By leveraging TEAR’s comprehensive network of volunteers and corporate sponsors — including Uber Freight, Stuckey’s and Transfix — and driver volunteers, the coalition has been able to source, assemble and distribute PPE kits to truck drivers on the front lines across America.

COVID-19 Prevention and Control

To promote effective COVID-19 prevention and control in remote areas of the Philippines, we helped launch an affordable, publicly accessible testing lab.

Working together with sponsor partners such as San Miguel Corporation, we overcame logistical and technical challenges to fly medical equipment, properly trained healthcare professionals, sanitation equipment, testing supplies and personal protection equipment (PPE) into the Leyte province.

Build for Education

DDC believes that every child should have the opportunity to learn, hone skills and harness the power of knowledge. That’s why we build schools, expand classrooms, stock libraries and equip computer labs in rural communities, where education is more than just early development — it’s the key to true social and economic advancement.

Preserving and Restoring Wildlife

DDC is a proud corporate partner and supporter of WildEarth Guardians (WEG), an effective, top-rated 4/4-star 501(c)(3) non-profit that is focused on protecting the wildlife, wild places, wild rivers and health of the American West.

Driven by passion, WEG has tackled some of the west’s most difficult and pressing conservation challenges over the past three decades. The group has celebrated victories such as banning leg-hold trapping in Colorado, ending logging on more than 21 million acres in the Southwest, and more.

ICOT-ICT Program

Jericho “Icot” Petilla (DDC co-founder, former Secretary of Energy and former Governor of Leyte) has always been a strong advocate for education, which is why he created the ICOTP-ICT (Income Creating Opportunities thru Technology Project – Information and Communications Technology).

The project equips eligible high school students with the proper training and skills in information and communications technology to become eligible to work as computer programmers.

Yabba Dabba Doo for The Christie Hospital

The Christie Hospital in Manchester, UK registers around 12,500 new patients and treats about 40,000 patients every year. It is the leading cancer centre for the Greater Manchester and Cheshire Cancer Network, annually delivering over 30,000 chemotherapy treatments and undertaking around 3,700 operations every year.

To help deliver enhanced services over and above what the National Health Service funds, The Christie Charity works with partners like The DDC Group. Organized personally by DDC’s CEO Jan Trevalyan, the annual Yabba Dabba Doo is a special event committed to raising funds specifically for the care and treatment of Christie patients.

Connectivity For The Community

DDC's initial vision for PaWi-FI Ha Palo was simple: to improve lives by removing limits to the amount of information and the rate at which it can be retrieved for Filipinos.

The network officially launched in early 2020, giving free access to endless information, knowledge and learning, while increasing connectivity, communication and sharing among family members, friends and communities across the entire town of Palo.

As the first free wireless telecommunications network to be provided to an entire town in the Philippines, its first year actively proved to be essential to community health and safety. PaWi-FI Ha Palo has served as a critical component to protecting a portion of the country’s rural population from the pandemic.

Local Causes of the Heart

DDC supports charitable goals of individual team members across all sites by providing paid time off for service. For example, one team member volunteers with her local Salvation Army, whereas another aids in dog rescue.

"We want our people to choose causes close to their hearts," explains Jan Trevalyan, The DDC Group CEO. "The power is in their hands to make a difference where it matters most to them."

Worldwide, Scalable Service Delivery

As the freight-focused business unit of The DDC Group, DDC FPO has the pleasure of working alongside 5,000 of team members across the globe, arming our clients with unyielding business continuity and strategic workforce planning.


FPO_Global_Map

 

OUR GROWING MULTILINGUAL CAPABILITIES INCLUDE, BUT ARE NOT LIMITED TO:

Albanian
Arabic
Bosnian
Bulgarian
Croatian

Czech
Danish
Dutch
English
French

German
Greek
Italian
Macedonian
Norwegian

Polish
Portuguese
Romanian
Russian
Serbian

Slovenian
Spanish
Swedish
Turkish
Ukrainian

  • Albanian
  • Arabic
  • Bosnian
  • Bulgarian
  • Croatian
  • Czech
  • Danish
  • Dutch
  • English
  • French
  • German
  • Greek
  • Italian
  • Macedonian
  • Norwegian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Serbian
  • Slovenian
  • Spanish
  • Swedish
  • Turkish
  • Ukrainian
The DDC Group

A Global Network of Business Process Outsourcing Companies

The DDC Group

A Global Network of Business Process Outsourcing Companies

With over 30 years of proven business process excellence, The DDC Group has guided clients through globalization, market fluctuations and technological determinism.

Our wide array of resources, innovative technologies, proprietary workflows, subject matter expertise and deep connections with key influencers in strategic regions and sectors allow us to deliver services in a uniquely flexible and reliable framework that maintains both unyielding business continuity and service-level agreements, despite market volatility.

Across all of our member companies, DDC’s 5,000 industry-trained subject matter experts apply their decades of experience to achieve compelling results for each of our clients worldwide.

Our global business units:

How Can We Help You?

Get in touch to learn how we can support your success.

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