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Missed Connecting with DDC in Phoenix?

It's never too late to explore how we can elevate your success in 2024.
Let's discuss your goals and how we can help you thrive this year.

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Donna Kintop

Head of Customer Service, Global

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Chad Crotty

Senior Director of Sales, North America

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Madison Conway

Vice President of Marketing, Global

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DDC's Agenda

Evolving Customer Expectations and Achieving Scalability – Can You Be Great at Both?

Thursday, April 11, 2024 | 1:30 PM-2:30 PM
The Answer is Yes! As demand fluctuates, 3PLs must manage and optimize costs including that of their labor force to handle varying volume requirements. At the same time, customers expect faster, more flexible, and personalized services. Meeting these ever-changing demands can be challenging for 3PLs. The quality of your customer interactions matters. According to a study by Oracle found that 89% of customers would switch to a competitor following a poor customer experience. By developing the right strategies, 3PLs can respond to market changes and customer demands to grow their business profitably.

Moderator and Speakers include:
• Eileen Dabrowski | ReedTMS & Werner
• Donna Kintop | DDC FPO
• Andy Tomka | MVMNT
• Brent Orsuga | Pinnacle Growth Solutions
• Michelle Wiggins | Fox Logistics

Explore DDC's
Customer Care

Raise Your Expectations

Transform your customer service operation into a long-term relationship-builder with our fully customizable, goal-oriented solutions. Our dedicated team provides the absolute best care for your clients in over 30 languages, resulting in higher client retention and reduced sales churn.

 

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Capabilities include:
  • General Inquiries
  • Product & Service Support
  • VIP Member Service
  • Appointment Setting
  • Freight Pick-up
  • Order Tracking / Track & Trace
  • Accounts Payables & Receivables
  • Soft Collections
  • Customer Contact
  • Complaint Resolution
  • Claims Processing
  • Field Employee / Technical Support
  • Technical Support
  • And More
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What Our Clients Have To Say

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"Working with DDC during our customer support project's onboarding and implementation phase has been enjoyable and stress-free. Based on our initial experience, we chose to expand the scope of our relationship beyond our original planned levels."
"Becoming a consistently performing team in an outsourced environment can be challenging. DDC has not let this become their reality. The team works closely with us, so much so that it feels like one business and one team."
"Within the first few weeks of go-live, our satisfaction scores went up! These results have improved, and our response rates to queries have also improved. SLAs were being achieved within the first two weeks of going live. DDC influenced our end consumers and our whole customer service team."
MEET THE DDC TEAM