DDC's Agenda
Overcoming
Modern Hurdles
in Trucking
Date: Tuesday, January 23, 2024
Time: 2:00 – 2:45 PM
Location: Grand Ballroom (2nd Floor)
From higher operating costs to fluctuating capacity, the trucking industry has faced unprecedented challenges in recent years. While the issues rose sharply during the pandemic, a post-pandemic industry driven by collaboration and innovation was preserved through a powerful blend of human expertise and technological solutions. But are the biggest challenges yet to come? This timely session provides an insider’s look at the trucking industry’s future challenges – and opportunities.
Moderator and Speakers include:
• Cathy Roberson, Trade Analyst | Journal of Commerce
• Rob Estes, President and CEO | Estes Express Lines
• Joe Finney, Chief Operating Officer | The Dependable Companies
• Richard Greening, Chief Information Officer (Global) | DDC FPO
Managing & Exceeding Customer Expectations in 2024 and Beyond
Date: Tuesday, January 23, 2024
Time: 3:00 – 3:45 PM
Location: Highlands Ballroom (1st Floor)
Navigating the complexities of transportation and logistics requires a nuanced approach to managing shipper and consignee expectations. In this insightful session, participants will explore the strategies and best practices for fostering transparent and mutually beneficial relationships between customers and transportation providers. Gain valuable insights into effective communication, proactive issue resolution, and leveraging technology to streamline operations.
Moderator and Speakers include:
• Jeff Berman, Group News Editor | Peerless Media
• Heather Dohrn, Executive VP and CCO | Dohrn Transfer
• Leah Drake, Manager of Call Center Operations | DDC FPO

Explore
Auto-Extraction
& Structuring
Extract and Structure Bill of Lading Data in Real-Time
DDC’s Auto-Extraction & Structuring solution leverages machine learning to automatically extract raw data and transform it into actionable information in real time, dramatically accelerating collections, increasing profitability per shipment, and enabling proactive logistics planning.

Explore
Customer Care
It's Time to Raise Your Expectations
Transform your customer service operation into a long-term relationship-builder with our fully customizable, goal-oriented solutions. Our dedicated team provides the absolute best care for your clients, resulting in higher client retention and reduced sales churn in over 30 languages.
Introducing
RPG Programming:
Migrate, Maintain, Enhance, &
InnovateYour IBM iSeries System
IBM iSeries, formerly AS400, remains a stalwart in the freight and transportation industry due to its reliability, security, and compatibility. However, colleges now prioritize teaching newer programming languages, causing RPG programming to be a specialized skill. Managing in-house RPG teams has become costly and intricate.
DDC FPO offers specialized RPG Programming services, providing the necessary skills for organizations to navigate their IBM iSeries system without the challenges of in-house recruitment. Our custom support from freight industry experts ensures your organization continues to leverage the benefits of this trusted technology.
Trusted by Transportation and Logistics Companies Worldwide



