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The Future of Customer Service: Industry Research

At DDC FPO, we prioritize staying ahead of industry trends. That's why we're thrilled to announce our research survey on the future of customer service in the supply chain. Our survey aims to gather insights from organizations across the industry, including shippers, carriers, and 3PLs, to understand current customer service practices and areas for improvement. After analyzing the survey results, we'll release a free white paper with a comprehensive analysis.


Why is This Survey Important?

In today's rapidly evolving landscape, customer service plays a pivotal role in maintaining a competitive edge. The supply chain is no exception. Understanding the changing dynamics, emerging trends, and evolving customer expectations is essential for organizations to optimize their customer service strategies.

By participating in our research survey, you will contribute to a comprehensive analysis of the current state and outlook of customer service in the supply chain. Your valuable insights will help us identify emerging challenges, highlight best practices, and uncover innovative solutions that can transform the way businesses engage with their customers.

We encourage all organizations involved in the supply chain to participate in this survey and share their thoughts and experiences. Your input is crucial in helping us understand the current state of customer service and work towards improving it.

How to Participate

Participating in this survey is easy. Simply click the button below to complete the survey. Rest assured, responses will be kept strictly confidential, and the data collected will be used solely for research analysis.


By participating, you will not only contribute to the advancement of knowledge in the field but also gain valuable insights into how your organization can enhance its customer service strategies to stay ahead in an increasingly competitive market.

The findings of this research survey will be compiled into a comprehensive report and will serve as a valuable resource for understanding the future of customer service in the supply chain and will help organizations refine their strategies to meet evolving customer expectations.

Last year, we conducted similar research and published the findings in the report, Customer Service Trends in the Supply Chain. The survey response was overwhelming and provided us with a comprehensive understanding of trends and challenges in customer service within the supply chain.

Our research found that approximately 36% of respondents were unsure whether their organization's customer service operation drove ROI, and 19% said it did not. Combined, that's 55% of respondents for whom customer service still needs to provide clear ROI. With this new survey, we hope to continue our efforts in providing valuable information and analysis to the supply chain industry.

We Value Your Insight

Your feedback can revolutionize customer service and contribute to a more responsive, efficient supply chain

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