DDC FPO recently distributed a survey to various organizations throughout the supply chain to better understand the current state of customer service — and where it should go from here.
In this report, we discuss the results of our survey, including:
- Customer service gaps and how those in the supply chain can close them
- The most commonly cited customer service challenges
- How companies plan to improve their customer service
- And more
Based on the survey results, we also offer some key takeaways to incorporate into your customer service strategy going forward.
Download The Full Report Here