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Customer Service Trends in the Supply Chain

DDC FPO recently distributed a survey to various organizations throughout the supply chain to better understand the current state of customer service — and where it should go from here.

In this report, we discuss the results of our survey, including:

  • Customer service gaps and how those in the supply chain can close them
  • The most commonly cited customer service challenges
  • How companies plan to improve their customer service
  • And more

Based on the survey results, we also offer some key takeaways to incorporate into your customer service strategy going forward.

Download The Full Report Here