Customer Service Trends in the Supply Chain

DDC FPO recently distributed a survey to various organizations throughout the supply chain to better understand the current state of customer service — and where it should go from here.

In this report, we discuss the results of our survey, including:

• Customer service gaps and how those in the supply chain can close them
• The most commonly cited customer service challenges
• How companies plan to improve their customer service
• And more

Based on the survey results, we also offer some key takeaways to incorporate into your customer service strategy going forward.