TST-CF Express offers unparalleled quality service, customer support, and technology, making the LTL carrier the leading provider of time-sensitive LTL services throughout Canada and through their partnership with Saia LTL Freight, the continental U.S.
TST-CF Express gains improved operational freight billing efficiencies through DDC FPO so that they can focus on operational excellence.
TST-CF Express needed to put a cap on their operational costs and learned that the most effective long-term solution would be a business process outsourcing (BPO) partnership. The company had background knowledge of DDC's reputation in the industry and received outstanding references for the provider's customizable solutions. In the onboarding phase, DDC was pleased to beat the projected SLA rollout period while achieving new accuracy levels that TST had not previously reached.
TST has improved their operational efficiencies and has had a cost savings of roughly 40%, which is significant to them. The carrier now has peace of mind to be able to focus on their quality service and customer support and technology.