Pace Motor Lines Case Study

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Summary
Background
Challenge
Solution
Results

Summary

“With DDC FPO services, we’re moving more tonnage across our dock daily and loading trucks hours earlier, including some same day transfers. The significant performance improvements we’ve seen in our internal business processes since adopting DDC FPO services have helped us provide a better level of service to our customers and in the end, we also wind up with business that's generating a greater yield,” said Patrick Pacelli, SR Vice President Operations & Revenue Generation at Pace Motor Lines.

The Background

Pace Motor Lines is a third generation, 50-year-old, family-owned transportation and logistics services provider. The company provides daily overnight LTL, final mile, and truckload service for shippers of consumer goods, food, and beverages, building products, printed material, and machinery. From its headquarters in Stratford, Connecticut, the carrier serves all points in Connecticut, Rhode Island, Massachusetts, and the New York and New Jersey metropolitan area. Pace also specializes in import and export services at piers and airports and has warehousing and distribution capabilities at its 210,000-sq ft facility.

The Challenge

To process freight pickup requests and bills accurately and efficiently

Amid a challenging workforce hiring market, Pace Motor Lines faced the need to find qualified people to handle its freight processing and billing functions. Having spent considerably on advertising and working with placement agencies without any success, the company sought a different means of meeting its business process needs.

The Solution

Pace Motor Lines is utilizing DDC FPO business process outsourcing services to manage freight bills and audit shipper invoices.

With remote access to the carrier’s freight pick-up data uploaded by drivers into a mobile imaging platform, DDC FPO starts processing freight data well in advance of the driver returning to the terminal. DDC also handles freight bill auditing and entry in the carrier’s Transportation Management System. The consistency of the DDC team was the key to meeting their accuracy standards.

“From the start, we had confidence in DDC FPO, something that’s very important to us as a family-owned business. The higher standard also instills greater confidence in our customers, which leads to other opportunities so there’s value from a business development standpoint as well.”

Patrick W. Pacelli
SR Vice President Operations & Revenue Generation
Pace Motor Lines

Goals Achieved

Improvements in productivity,
accuracy, and efficiency

With DDC services, Pace Motor Lines realized
several measurable benefits:

The ability to move 20% to 25% more next day freight across its dock on any given night because accurate shipment data is available much earlier.
Improved dock productivity because Pace staff no longer wait for load information and have an earlier indication of destinations for incoming freight, leading to earlier loading.
Freight bill accuracy is consistently close to 100%. The result is more accurate and faster billing, speeding up payment cycles and improving cash flow.

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Pace Motor Lines: Moves 25% More Freight Using DDC's Business Process Solutions