CASE STUDY: MIDWEST MOTOR EXPRESS

TRADING OPERATIONAL CHALLENGES FOR SUCCESSFUL PERFORMANCE METRICS

MIDWEST MOTOR EXPRESS: LTL CARRIER PROVIDING SUPERIOR TRANSPORTATION SERVICES SINCE 1918

Founded in 1918, less-than-truckload (LTL) carrier Midwest Motor Express (MME) now has 800 employees at 32 service centers in 16 states in the Midwest and Great Northwest. Through marketing partnerships and industry alliances, Bismarck, N.D.-based MME and its international logistics division, MME Global Lines, provide seamless shipping around the globe, including the U.S., Canada, Europe, Asia, and the Pacific Rim.

MME enhanced back office processes by implementing DDC's one-source and streamlined freight billing solution.

THE CHALLENGE: STRENGTHEN MME’S PRODUCTION CAPACITY BY MAKING IT MORE STEADFAST AND EFFICIENT

Midwest Motor Express was experiencing a common staffing issue: unreliable production capacity. The competitive hiring environment fueled by the Bakken oil exploration boom and its ensuing build-out led to slow output, exorbitant errors, and artificial wage increases. MME needed a stable solution to its employment and production challenges.

DDC provided a one-source solution to these challenges. Their industry references are impressive, but most importantly, they are providing a service that is delivered with greater accuracy and less expense than we could achieve internally.

THE SOLUTION: A SUCCESSFUL PARTNERSHIP AND DISCERNIBLE PROGRESS CHANGES

DDC FPO quickly recognized the similarities between MME's dilemma and that of other carriers, and used its expertise and intelligence in the digitization, capture, and processing of bills of lading, invoices, and other critical documents for the transportation industry to streamline MME’s billing process. The LTL carrier has since seen continued success and enhanced back office productivity.

GOALS ACHIEVED

Strengthened Back Office Processes
Reduced Operational Costs
Heightened Accuracy And Efficiency
Enabled Scalable Operations
Positioned MME For Sustained Growth
Strengthened Production Capacity

SUMMARY

MME has aggressively positioned itself for sustained growth by making discernible process changes, which has allowed the transportation provider to meet their processing goals and maintain optimal business health.

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