Solutions Built
for the Supply Chain
DDC FPO is a leading strategic partner for today’s industry leaders, processing over 300,000 daily shipments with dedicated teams across North America, Europe, and Asia. We offer services in over 30 languages. Founded in 2005 as the logistics-focused member of The DDC Group's BPO network, we've earned a spot on the Inc. 5000 list for three consecutive years.
Business Process
Outsourcing Solutions
Backed by ISO22301:2019 accreditation, DDC FPO safeguards transportation and logistics partners from unforeseen events, ensuring reliable business continuity. Committed to impressive SLAs, we deliver record-high accuracy rates, rapid processing speeds, and measurable profitability improvements. Explore outsourcing solutions with us, experiencing elevated customer service, sales support, and seamless customs brokerage processing. Trust DDC’s expertise for efficient, cost-effective solutions that let you focus on your core business. Outsource confidently and outperform with excellence.
- Customer Care: Transform your customer service and sales support operation into a long-term relationship-builder with multilingual, omnichannel communication.
- Customs Brokerage Processing: DDC's experts ensure best-in-class service, navigating fluctuating shipment volumes and global trade. Guarantee timely clearance of international shipments through customs with our multilingual capabilities.
Data-Backed
Technology Solutions
DDC FPO excels as the market's partner for advanced technical solutions. DDC Sync integrates mobile OCR data capture, fostering harmony in freight operations. Auto-Extraction & Structuring, driven by machine learning, swiftly turns raw data into real-time insights, minimizing errors in document processing. Our RPG Programming services provide crucial skills for IBMi (AS400) systems. Our proven technology harmonizes human intelligence with digital reliability, enabling clients to maximize data potential, attain efficiencies, accelerate delivery, and boost margins. Rely on DDC for consistent business continuity and exceptional SLAs.
- Auto-Extraction & Structuring: Utilizing machine learning, streamline freight operations by minimizing time, labor, and errors in document processing. Seamlessly integrates with DDC Sync for precise, on-demand data.
- DDC Sync: An enterprise solution featuring mobile OCR data capture and a powerful web portal that interconnects every segment of your freight operations to get your people, processes, and data working in harmony.
- RPG Programming: Eliminate the overhead costs of maintaining an in-house team and ensure that your business has long-term, continuous access to RPG programming professionals — even as they become harder to find.
What Our Clients Say
Browse Case StudiesPrior to DDC Sync, our operations team would create a load optimization plan based only on destination zip code and tonnage from the driver at the time of pickup. Now we can make more efficient and profitable routing decisions.
DDC's Customer Care offering empowers GLS to meet growing customer expectations and build long-term business relationships at scale.
DDC allows us to achieve our goals. We can now do data matching and validation accurately and more timely and enable our customers’ processes and systems to connect seamlessly without any problem.