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In today's fast-paced logistics industry, staying ahead of the competition requires continuous innovation and optimization. GLS-US, a leading parcel and LTL freight delivery provider recognized the need to streamline their operations and sought a solution to optimize their data capture process.
By partnering with DDC FPO, GLS-US successfully streamlined numerous workflows into one single efficient process and gained faster access to data resulting in more accurate and quicker billing and collections.
GLS-US is the North American subsidiary of GLS Group, a leading cross-border parcel service provider. The company provides reliable, high-quality parcel services and exceptional customer service across 41 countries. Thanks to the company's expansive cross-border network and strong local market knowledge, customers can expect the same seamless, flexible, and personal service across North America, Europe, and beyond.
The GLS network comprises 71 central and regional trans-shipment points and about 1,500 depots, supported by approximately 31,000 final-mile delivery vehicles and 4,000 long-distance trucks.
GLS-US needed a sustainable and scalable option to increase operational efficiency, including improving line haul planning and streamlining workflows. Having already successfully partnered with DDC for Freight Billing and Customer Care, expanding their service agreement to include DDC Sync was a natural next step.
“We are continually looking for innovative solutions so we can provide our customers with the highest quality service. Capturing BOL information with DDC Sync the minute it’s in the drivers’ hands is a clear example of an innovative tool that is not only good for us but for our customers as well.” said Joe Bartone, COO of GLS-US.
DDC catered to GLS’ needs by expanding the features of DDC Sync by adapting the application to capture freight and parcel shipments. This resulted in an enhanced and tailored application built specifically for them. Using intuitive data capture technology, DDC Sync digitizes the freight bill at the point of collection with driver GPS tagging for precise tracking data.
- Faster decision making
- Improved workforce allotment
- Optimized load planning/cross dock operations
- Improved driver efficiency
- Increased customer satisfaction and visibility
DDC Sync allowed GLS to streamline multiple workflows across multiple teams into a single workflow.
- 99.5% acceptance rate
- 100% driver adoption across hundreds of drivers
- Faster access to data
- Improved time in transit
- Streamlined workflows
- Accelerated collections