Onshore Data Capture/Call Centre business joins The DDC Group
Jun 16, 2017 10:53:00 AM
London, UK / February 3, 2006 -- Following the management buy-out of Contact and Fulfil from former parent company WegenerDM, the company has joined the DDC Group. The Worksop-based business has been renamed as “DDC Outsourcing Solutions” (DDC OS).
The move adds a 100-person contact centre and in-house scanning, response handling, and data capture operation to DDC’s five onshore and ten offshore document management and data processing units. Some DDC UK personnel will transfer to the new company.
UK Director, Brett Trevalyan, comments, “We are very pleased to welcome Colin Gray, and the rest of the Worksop team to the DDC Group of companies and particularly happy that we can now add inbound and outbound call centre service and “donation processing” to our suite of client offerings. DDC OS is really very complementary to our existing businesses. For example, onshore contact management is a significant additional benefit to the service of document processing, particularly when it comes to dealing with “exceptions.”
The merger delivers a stronger geographic spread for The DDC Group which can now offer mail receipt, handling, scanning, capture, database management and Business Process Outsourcing Services from the UK, North America, SE Asia and mainland Europe to some of the world’s leading companies and institutions.
DDC OS will offer document management, scanning, onshore and offshore data entry services including automated recognition, donation processing, and a full range of contact centre services.
Colin Gray, Managing Director of DDC OS, comments “becoming part of the DDC Group is an excellent strategic move for both parties. DDC OS will benefit from the huge resources available within the DDC Group, giving major opportunities for business growth, and broadening the range of services available to our clients. The DDC Group and its clients will benefit from our onshore scanning, data capture and contact centre services.”