Veteran Freight Client Account Manager tapped to lead new Client Management Team.
Evergreen, CO – DDC FPO, an outsourcing company that dedicates teams of professionals to serve as extensions of transportation and logistics companies, today announced that 16-year team member Quetura Hudson is being promoted to Director of Client Management.
“We pride ourselves on quality customer care and believe it is the backbone of growth, not just for our company, but for our clients as well,” said Donna Kintop, SVP of Client Experience at DDC FPO. “Promoting from within and giving women the opportunity to apply themselves in leadership roles is also a very strong source of pride for DDC FPO.”
According to Kintop, during Hudson’s tenure as an account manager, she has been instrumental in developing best practices and key processes and mentoring account managers.
“Quetura has been an essential part of DDC FPO’s growth and specifically customer loyalty for the past 16 years,” continued Kintop. “As Director of the Client Management Team, Quetura can now share her knowledge, expertise and commitment to customer service as she leads the entire team.”
DDC FPO’s Client Management Team is a key organizational component that ensures DDC’s clients experience efficient, professional and personal interactions during all phases of engagement. From the moment a company signs on throughout the lifetime of the agreement, a client account manager consistently works with each client to maximize DDC’s value to that client organization.
“We became experts in an industry, and we set a standard of servicing our clients with innovative methods across a global playing field,” said Hudson. “Effective client management is the glue that holds our relationships with customers together and makes sure our clients are kept up to date with the latest developments and opportunities.
“As we continue to advance our service and technology-based solutions, making it a priority to uphold consistent quality care throughout the entire customer journey is what ensures an optimal experience for our clients,” said Hudson.
About DDC FPO
DDC FPO (Freight Process Outsourcing) is a strategic business process outsourcing (BPO) partner for many of today's leading transportation and logistics providers. Currently serving 50% of the top carriers ranked by revenue in North America, DDC FPO dedicated teams of professionals currently process over 300,000 shipments daily. Founded in 2005 to serve as the freight-focused member company of The DDC Group — a worldwide network of BPO companies — DDC FPO has operations and customers across North America, the UK, Europe, and Asia-Pacific, with services offered in over 30 languages. DDC FPO offers a variety of front and back office services, including; freight billing, customer service, inside sales, and mobile, intuitive OCR data capture. DDC FPO has been named to the Inc. 5000 list of America’s Fastest Growing Private Companies for three consecutive years. To learn more, visit: ddcfpo.com.
