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Clear Lane Freight Systems: Increasing Revenue with 100% Staff Retention

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Summary

By handing off their billing to DDC FPO, motor carrier Clear Lane has benefited from cost containment, higher levels of accuracy and quicker turnaround times –ultimately building higher levels of customer satisfaction and benefiting company revenues.

ClearLane

Background

Clear Lane Freight Systems was founded in 2012 by less-than-truckload (LTL) industry veterans Tom Nagel and Ingi Torfason. The goal was to fill a need for an economical long haul LTL service. The business model is simple: utilize technology to build a non-asset based network using available capacity of regional LTL partners for reliable pickup and delivery service. The key to Clear Lane’s growth and success has been its staff of dedicated transportation professionals, with the help of DDC FPO.

The Challenge

Clear Lane Freight’s processes prior to DDC FPO’s arrival was dispersed and time-consuming. Customer “wait time” was an issue. The strongest factor of the deal, however, boiled down to keeping jobs in Indianapolis.

We didn’t have to cut any staff from our team. Instead, we simply reallocated our resources to use our staff’s time more wisely.

The Solution

Since the completion of the rollout, Clear Lane states that their customers have reported better, reliable service. The solution reaps time, cost and quality benefits without eliminating any jobs. “This project has worked as promised by DDC FPO; we are amazed at how smooth the transition has been," noted the carrier. “As Clear Lane continues to succeed, we are happy to help ease some of the growing pains by ensuring back office functions are completed in the best possible manner,” noted DDC FPO. “By eliminating the burden of juggling tasks with limited staff, we can offer a better customer experience for our clients as they will now have the resources to focus on core competencies.”

Goals Achieved
  • Fully & Semi-Automated
  • Improved Accuracy Of Bill Entry Process
  • Enhanced Client Experience
  • Automated Programs
  • Standardization That Allows For Quality Metrics To Be Met
  • Adaptability To Meet The Individual Needs Of Your Business

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