2024 Customer Service Trends in the Supply Chain

Customer experience (CX) will continue to be a top priority for companies across the supply chain in 2024 as customer expectations continue to rise. Providing quick, convenient, and correct service is the baseline—customers expect an exceptional experience throughout their journey.

In this report, DDC FPO explores continued research and insights around the expectations, challenges, and gaps in supply chain customer service offerings by surveying industry leaders. We’ll dig into how companies can grow and improve ROI by aligning with rising customer experience expectations through new CX strategies.