Responsible for 30% of all LTL bills of lading in North America, DDC FPO’s freight billing experts serve in dedicated teams to capture and process bill of lading data.
This AI-powered, full-stack SaaS billing solution leverages machine-learning technology, industry experience, and bill of lading expertise to expedite your A/R.
Freight Rate Auditing
DDC’s freight back office experts examine, adjust and verify carrier rates for accuracy after the bill entry process is complete to ensure successful invoicing.
Secure and agile Proof of Delivery processing and image retrieval. Maintain visibility and keep the most valuable information at your fingertips.
Transform your customer service operation into a long-term relationship-builder with multilingual, omnichannel communication.
A resource-efficient, scalable and fully customizable approach to securing new shipping partners for your carrier network.
Track & Trace
Our customizable Track & Trace programs are designed to achieve true visibility and help you fulfill your promises to your shippers.
An intelligent enterprise solution that connects people, processes, and technology so your freight operations can work in harmony.
Customs Brokerage Processing
Our multilingual Customs Brokerage Processing experts maintain best-in-class service for partners, amid fluctuating shipment volumes and global trade developments.
Software programming, application development, and more — our capabilities can boost your performance while shrinking your overhead.
Freight Process Insights Blog
Check out the most recent resources on business process management for the transportation and logistics industries.
Real-life examples of how DDC FPO’s business process excellence keeps our partners moving.
Guide to International Shipping & Customs Brokerage Processing
What is international shipment processing, and what should you look for in a customs brokerage processing partner?
Post-Brexit Solutions for Transport & Logistics
We’re enabling post-Brexit success for freight companies. Learn how our multilingual Customs Brokerage Processing services can support your organisation.
History & Overview of Freight Billing
Obtain a new level of visibility into your back office with this quick and easy-to-use Price-per-BOL Calculator.
Auditing Freight Rates 101
In today's complex logistics environment, freight rate auditing is an essential part of business.
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Nurture client relationships, optimize internal processes, and maximize your customer support ROI.
With Customer Care, the latest suite of services from DDC FPO, customer service will emerge as one of your brand's strongest assets. With our integrated and data-driven approach, you can expect:
More spending power and significant cost reduction
The absolute best care for your clients 24/7/365
Measurable sales growth based on best practices
Higher client retention and reduced sales churn
Our guaranteed, dedicated effort on your behalf
Our unparalleled freight industry expertise
Our dedicated team provides the absolute best care for your clients, as well as support for your internal processes, resulting in higher client retention and reduced sales churn.
Our experienced Customer Care agents provide 24/7 omnichannel support (voice, text, chat, and email) in over 30 languages to assist your customers.
Our agents can help with:
We’ll transform your customer service operation by maximizing the efficiency of your internal processes.
We can help optimize:
Our team provides support to help you nurture existing relationships, expand your client base, and boost profitability.
Contact us to learn how Customer Care can support your success.