Customer Care | Get Started

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Transform your customer service operation into a long-term relationship-builder.

With Customer Care, the latest suite of services from DDC FPO, customer service will emerge as one of your brand's strongest assets. With our integrated and data-driven approach, you can expect:

More spending power and significant cost reduction

The absolute best care for your clients 24/7/365

Measurable sales growth based on best practices

Higher client retention and reduced sales churn

Our guaranteed, dedicated effort on your behalf

Our unparalleled freight industry expertise

Our Customer Care Services

Our dedicated team provides the absolute best care for your clients, as well as support for your internal processes, resulting in higher client retention and reduced sales churn.

Omnichannel, Multilingual Customer Service

Our experienced Customer Care agents provide 24/7 omnichannel support (voice, text, chat, and email) in over 30 languages to assist your customers.

Our agents can help with:

Product and service inquiries
Shipment requests
Order tracking
POD retrieval
Complaint resolution
Tech assistance
Field guidance

Support for Internal Processes

We’ll transform your customer service operation by maximizing the efficiency of your internal processes.

We can help optimize:

Call routing
Accounts payable
Debt collections
Claims processing

Inside Sales, Sales Support, and Portfolio Management

Our team provides support to help you nurture existing relationships, expand your client base, and boost profitability.

Services include:

Lead qualification
Price quoting
Customer research
Load matching
CRM record updates
Account nurturing

“DDC’s Customer Care offering empowers GLS to meet growing customer expectations and build long-term business relationships at scale.”

– Joe Bartone, Senior Vice President of Solutions, GLS-US

Introducing Customer Care