<img alt="" src="https://secure.hiss3lark.com/186653.png" style="display:none;">
Contact Us

Introducing Customer Care

Nurture client relationships, optimize internal processes, and maximize your customer support ROI.

Tempor Id Eu Nisl Nunc Mi Ipsum Faucibus Vitae Sollicitudin Congue Quisque Egestas Diam In Arcu Quis Viverra

Transform your customer service operation into a long-term relationship-builder.

With Customer Care, the latest suite of services from DDC FPO, customer service will emerge as one of your brand's strongest assets. With our integrated and data-driven approach, you can expect:


More spending power and significant cost reduction


The absolute best care for your clients 24/7/365


Measurable sales growth based on best practices


Higher client retention and reduced sales churn


Our guaranteed, dedicated effort on your behalf


Our unparalleled freight industry expertise

Our Customer Care Services

Our dedicated team provides the absolute best care for your clients, as well as support for your internal processes, resulting in higher client retention and reduced sales churn.

Omnichannel, Multilingual Customer Service

Our experienced Customer Care agents provide 24/7 omnichannel support (voice, text, chat, and email) in over 30 languages to assist your customers. 

Our agents can help with: 

  • Product and service inquiries
  • Shipment requests
  • Order tracking
  • POD retrieval
  • Complaint resolution
  • Tech assistance
  • Field guidance
Support for Internal Processes

We’ll transform your customer service operation by maximizing the efficiency of your internal processes.

We can help optimize:

  • Call routing
  • Accounts payable
  • Debt collections
  • Claims processing
Inside Sales, Sales Support, and Portfolio Management

Our team provides support to help you nurture existing relationships, expand your client base, and boost profitability.

Services include:

  • Lead qualification
  • Price quoting
  • Customer research
  • Load matching
  • CRM record updates
  • Account nurturing
quote icon

“DDC’s Customer Care offering empowers GLS to meet growing customer expectations and build long-term business relationships at scale.”

– Joe Bartone, Senior Vice President of Solutions, GLS-US

Get started

Contact us to learn how Customer Care can support your success.

Trusted by Transportation and Logistics Companies Worldwide

averitt estes ward-transport rl-carriers aaac-logo-2 gls roadrunner souther-freight daylight-transport