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Transform your customer service operation into a long-term relationship-builder.
With Customer Care, the latest suite of services from DDC FPO, customer service will emerge as one of your brand's strongest assets. With our integrated and data-driven approach, you can expect:
More spending power and significant cost reduction
The absolute best care for your clients 24/7/365
Measurable sales growth based on best practices
Higher client retention and reduced sales churn
Our guaranteed, dedicated effort on your behalf
Our unparalleled freight industry expertise
Our Customer Care Services
Our dedicated team provides the absolute best care for your clients, as well as support for your internal processes, resulting in higher client retention and reduced sales churn.
Omnichannel, Multilingual Customer Service
Our experienced Customer Care agents provide 24/7 omnichannel support (voice, text, chat, and email) in over 30 languages to assist your customers.
Our agents can help with:
- Product and service inquiries
- Shipment requests
- Order tracking
- POD retrieval
- Complaint resolution
- Tech assistance
- Field guidance
Support for Internal Processes
We’ll transform your customer service operation by maximizing the efficiency of your internal processes.
We can help optimize:
- Call routing
- Accounts payable
- Debt collections
- Claims processing
Inside Sales, Sales Support, and Portfolio Management
Our team provides support to help you nurture existing relationships, expand your client base, and boost profitability.
- Lead qualification
- Price quoting
- Customer research
- Load matching
- CRM record updates
- Account nurturing
“DDC’s Customer Care offering empowers GLS to meet growing customer expectations and build long-term business relationships at scale.”– Joe Bartone, Senior Vice President of Solutions, GLS-US
Contact us to learn how Customer Care can support your success.