Now serving as COO and President, Marissa Crotty has been an integral and fundamental part of DDC’s continued growth and success since joining the company in 2006.
In honor of her 15th year with the company, we sat down with Marissa to gain some insight into her experience leading the DDC family, the challenges the company has overcome, the company's future, and more.
When I first joined DDC, there were three US-based companies, and DDC was on the verge of a pivotal transition into the freight industry. This transition helped launch the one US-based company we have today, DDC FPO.
DDC has evolved into a more focused, strategy-oriented company that truly has the client at the heart of our business. We’ve transitioned into a company that aims to be a strategic partner for our clients as opposed to a third-party vendor.
My role has evolved greatly over the years, but I would describe what I do as a “wearer of many hats”. At the core of everything I do, I try to focus on building the strongest internal foundations for both the company and the team. I am a problem solver by nature, and I enjoy analyzing our company, operations, and teams and looking for ways to create and drive both operational efficiencies and increased revenue growth.
Our team! We have such an amazing and talented group of individuals on our team and we’ve been able to maintain a wonderful sense of family throughout our growth.
Transitioning DDC from three North American-based companies down to one and both maintaining and building our incredible team are my biggest accomplishments.
Our client-centered, flexible approach combined with our fabulous team of people.
I am incredibly proud of how all our teams – across North America, Europe, and Asia-Pacific – responded in the wake of the COVID-19 pandemic. Despite any disruption the pandemic may have caused in personal lives, our teams continued to show up and excel for DDC and our clients.
I am extremely excited about the growth strategies we have laid out for the coming years. One of our main goals is to continue to be a strategic partner for our clients and to grow those relationships. I hope our commitment to being an integral part of our clients’ businesses shines through.
In my opinion, those three words are really the bedrock of what DDC was built upon and has grown on. You see it exemplified in our three founding partners, who are quite literally both family and friends, and those values have been passed on and down through the individual companies.
DDC has always strived to make a positive
Approach a partnership with DDC FPO as an opportunity to grow and expand your business. Our team is passionate about creating customizable solutions that not only help solve your business needs, but that will also help your business innovate and remain competitive.
We have the most dedicated team, and I hope the fact that so many of our employees have been with us for 10+ years speaks to the positive and innovative culture we have created.
Business and commerce have changed over the years and we pride ourselves on being a part of the global business community. Outsourcing should never be viewed in a negative light – it allows businesses to focus on their core business functions and achieve new heights by leveraging a global community of scale and flexibility.
Right now, many are looking into BPO to safeguard their current business from future damage, rectify the losses they’ve experienced in 2020, and identify opportunities to come back stronger than before. Whether your goal is to sharpen a competitive edge, expand margins, streamline operations or just multiply cost efficiencies, there are key criteria you should prioritize when considering a BPO partnership. Click here to read what the experts recommend.
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