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MISSION AND VISION

As a strategic business process outsourcing partner, it is our mission to arm today’s business leaders with custom-built solutions that protect their operations, strengthen their performance and achieve long-term, sustainable revenue growth. 

 

Our vision is to drive the advancement of the industries we serve and facilitate a ripple effect of empowerment for each of their respective communities by way of innovative people, processes and technologies. 

 

More About DDC FPO:

 

We are the freight-focused member company of The DDC Group; a global network of business process outsourcing (BPO) experts and solutions established in 1989. Our team of experts protect our transportation and logistics partners against unforeseen circumstances, such as COVID-19, with reliable business continuity while we continue to deliver impressive SLAs, such as record-high accuracy rates, rapid processing speeds, and needle-moving cost savings.

 

DDC FPO helps our partners – including motor carriers, freight forwarders, 3PLs, freight technology companies and more – to identify critical business processes that are traditionally managed through siloed departments, fragmented, antiquated and/or just inefficient, and transform them into scalable, sustainable revenue drivers that are strategic to your success.

 

Here are some fast facts about DDC FPO:


7,000 Employees Globally Process 300,000 + Shipments Per Day Supporting Successful Deliveries in 32 Countries
Serve 50% of top LTL carriers as ranked by revenue Operate In 40 Languages 15 Years Of Freight Experience, 30 Years In BPO

 

 

Through our unique model, we are able to help companies in the freight industry optimize the performance of their back office operations in a way that will achieve each of our partners' specific business goals. To learn more, contact us today.