A third-generation family-owned company, Valley Cartage provides asset less-than-truckload (LTL) solutions to service customers’ critical freight needs across the Midwest region and averages a 99 percent on-time delivery record. Its comprehensive network of LTL terminals, supply chain logistics services, and responsive, qualified staff has earned it the Uline and Andersen Windows LTL Carrier of the Year award for many years.
Valley Cartage partnered with DDC FPO for a fully customized billing process solution that would allow for long-term cost containment, record-high accuracy and improved freight billing efficiencies.
Before partnering with DDC, Valley Cartage operated at an average 85% accuracy level with a billing system often hampered by technological glitches. The LTL carrier researched other business process outsourcing (BPO) providers to perform its billing function, but found none had the LTL industry knowledge of DDC. It leveraged DDC’s impressive client list and full knowledge of the transportation industry for a personalized billing process solution.
DDC’s back office experts standardized Valley Cartage’s billing and training processes and the measurement of accuracy, establishing best practices and significantly lowering costs. The LTL carrier required a 95% accuracy level, which DDC met and exceeded, averaging 99.97%, and costs were cut in half.
DDC FPO improved Valley Cartage’s billing accuracy by 14% and cut costs in half over the term of the five-year contract. After seeing these significant improvements, the LTL carrier outsourced their entire billing and rate audit function to DDC, which has allowed Valley Cartage to see further cost savings, increased productivity, and improved accuracy.