TST Overland Express offers unparalleled quality service, customer support and technology, making the LTL carrier the leading provider of time sensitive LTL services throughout Canada and through their partnership with Saia LTL Freight, the continental U.S.
TST Overland Express needed to put a cap on their operational costs, and learned that the most effective long-term solution would be a business process outsourcing (BPO) partnership. The company had background knowledge of DDC's reputation in the industry and received outstanding references of the provider's customizable solutions. In the onboarding phase, DDC was pleased to beat the projected the SLA rollout period while achieving new accuracy levels that TST had not previously reached.
TST has improved their operational efficiencies and has had a cost savings of roughly 40%, which is significant to them. The carrier now has peace of mind to be able to focus on their quality service and customer support and technology.
By outsourcing their freight billing processes to DDC, TST Overland Express has benefited with a 99.5% accuracy rating and a 40% annual cost savings, allowing them to focus on their other business goals.