Optimize Your Logistics Customer Experience for Maximum ROI
DDC FPO transforms your customer service operation into a long-term relationship-builder that generates repeat business and drives your customers to choose you over your competitors.
Our commitment to timely and complete resolution is delivered in over 30 languages, across a wide array of communication channels and for a diverse selection of key service processes.
With DDC's reliable business continuity and freight industry expertise, your customer lifecycle will emerge as one of your brand's strongest assets.
Our Customer Lifecycle services include:
- Customer Service
- Product Inquiries
- VIP and Member Help
- Order Tracking
- Accounts Payables
- Debt Collections
- Tech Assistance
- Complaint Resolution
- Field Guidance
Omnichannel, Multilingual Customer Service
DDC offers holistic, multilingual, scalable and high-quality service through these channels:
- Live Chat
- Social Media