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Customer Lifecycle

Retain and Grow Your Client Base

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Optimize Your Logistics Customer Experience for Maximum ROI

DDC FPO transforms your customer service operation into a long-term relationship-builder that generates repeat business and drives your customers to choose you over your competitors.

Our commitment to timely and complete resolution is delivered in over 30 languages, across a wide array of communication channels and for a diverse selection of key service processes.

With DDC's reliable business continuity and freight industry expertise, your customer lifecycle will emerge as one of your brand's strongest assets.

Our Customer Lifecycle services include:

  • Customer Service
  • Product Inquiries
  • VIP and Member Help
  • Order Tracking
  • Accounts Payables
  • Debt Collections
  • Tech Assistance
  • Complaint Resolution
  • Field Guidance

Customer Lifecycle clients may also be interested in our Carrier Onboarding, Track & Trace, and Customs Brokerage Processing services.

Strategic Inbound and Outbound Support

rapid
Rapid Response Time

With 24/7/365 availability and utilization of proven best practices to achieve highly efficient resolution, DDC has the skills, processes and technology needed to quickly and effectively respond to inquiries in a way that strengthens your brand and retains customers.

borders
Overcome Borders

Expand your reach and embrace customers in new territories. DDC’s multilingual staff is proficient in over 30 languages and is able to deliver your service in the language you need and the channels you need it in - Voice, text, chat, email, social media and more.

long-term
Long-Term Cost Containment

Protect your margins against wage inflation, rising healthcare premiums, insurance coverage mandates, expensive training programs, expanding technology and equipment requirements and increasing employer taxes. DDC absorbs these costs and guarantees SLAs at locked-in rates.

reliable
Reliable Business Continuity

Despite global trade turmoil, natural disasters, pandemics, political uncertainty and other unforeseen external market forces, DDC’s robust business continuity plan leverages redundancy and years of business process management experience to prevent service outages and uphold high quality performance.

Omnichannel, Multilingual Customer Service

DDC offers holistic, multilingual, scalable and high-quality service through these channels:
  • Voice
  • Live Chat
  • Email
  • SMS
  • Webform
  • Social Media
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“DDC provided a one-source solution to our challenges. Their industry references are impressive, but most importantly, they are providing a service that is delivered with greater accuracy and less expense than we could achieve internally.”

Midwest Motor Express

Industry-leading Service and Support

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Industry-leading Service and Support

DDC is a strategic partner that you can rely on to achieve your goals.

From discovery through testing, onboarding, training, implementation, rollout and beyond, you’ll have a dedicated team assigned to your program. Your team will use a highly personalized approach to identify and customize the best solutions for your specific needs.

Performance Protection:

To achieve and uphold financial and operational excellence for our clients, DDC delivers performance-based service level agreements (SLAs) at locked-in rates for long-term cost containment. As the market becomes volatile or unforeseen circumstances arise, your service with DDC is safeguarded.

As a DDC partner, you’ll benefit from:

comunication

Transparent and constant
communication with your DDC team

risk-mitigation

Proactive risk mitigation

expert-guidance

Expert guidance based on
data and experience

forecasting

Customized capacity forecasting
per client SLAs

secure

Robust, secure network
data infrastructure

powerful-tech

Powerful tech stack to promote
interoperability and system functionality

How Can We Help You?

Get in touch to learn how DDC Intelligence can support your success.

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Customer Lifecycle Resources

Browse all resources
New Tech to Raise the Bar for Carrier-Shipper Customer Experience
On-demand consumer expectations are spearheading the digital transformation of freight and leaving shippers to examine their customer experience (CX).
How International Customs Brokers Can Overcome Language Barriers
Transportation companies and third party international customs brokers are overcoming language limitations to ensure international shipping success.
How to Optimize Your LTL Customer Experience (CX) Via Your Back Office
Here are 3 key ways for carriers and 3PLs to optimize their less-than-truckload (LTL) customer experience (CX) with business process improvements.

Trusted by Transportation and Logistics Companies Worldwide

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