icon-CcustomerExperience

Optimize your customer experience for maximum ROI

DDC FPO transforms your customer service operation into a long-term relationship-builder that generates repeat business and drives your customers to choose you over your competitors. Our commitment to timely and complete resolution is delivered in over 30 languages, across a wide array of communication channels, and for a diverse selection of key service processes. With DDC's reliable business continuity and freight industry expertise, your customer lifecycle will emerge as one of your brand's strongest assets.

DDC’s Customer Lifecycle services include:

icon-customer Customer
Service
icon-MessageBubbles Product/Service Inquiries
icon-VIP VIP &
Member Help
icon-GPS-marker Order
Tracking
icon-creditCards Accounts
Payables
icon-DebtCollections Debt
Collections
icon-TechAssistance Tech
Assistance
icon-ComplaintResolution Complaint
Resolution
icon-Compass Field
Guidance
support

Strategic Inbound & Outbound Support

DDC offers holistic, scalable and high quality service through these channels:
icon-Phone Voice
icon-email Email
icon-Webform Webform
icon-chatBubbles Live Chat
icon-sms SMS
icon-socialMedia Social Media

Our integrated and data-driven approach offers:

icon-Stopwatch Rapid Response Time
icon-Clock Around-the-clock Support
icon-Shield Long-term Cost Containment
icon-Lock Reliable Business Continuity

Our growing list of current multilingual capabilities include, but are not limited to:

Albanian English Portuguese Arabic French Romanian Bosnian German Russian Bulgarian Greek Serbian Chinese Italian Slovenian Croatian Japanese Spanish Czech Macedonian Swedish Danish Norwegian Turkish Dutch Polish Ukrainian
map

Looking to deliver a seamless customer experience?

Contact the experts at DDC to learn how we can help improve your customer experience.

Let’s get started

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