FPO — UK/Europe
What Is FPO And How Can It Help?
DDC FPO Europe is a leading specialist in Freight Process Outsourcing (FPO) – the digitization, capture, and processing of any freight-related paperwork, documentation, or associated task. For years DDC FPO has been a key partner for international logistics companies in outsourcing these secondary business processes, thereby improving business performance.
We currently process in excess of 120,000 freight documents daily, which enables our clients to reduce costs, improve administrative efficiencies, and subsequently focus on their core businesses.
Working closely with you and your key personnel, DDC FPO helps to initially highlight and then ultimately solve many of your freight processing challenges. By using a blend of onshore project management and cost-effective offshore resources, our FPO solutions enable a completely cost-contained approach to gaining greater control in the following areas:
- Freight bill entry
- Goods receiving
- Special instructions processing (e.g. Hazmat)
- Exceptions handling
- Expediting mandatory Customs paperwork
- Freight invoicing
So How Does It Work?
DDC FPO typically installs image scanners at strategic points of operation within the client organization. The source billing documents are then scanned directly at the client sites and are immediately transferred to one of DDC FPO’s offshore locations via a secure FTP server. The bills are processed (including any exceptions) and the data is entered directly into the client systems in real time. A trailer is normally closed within 25 minutes of bill scanning.
Once a trailer is closed, the local client team picks up the process again with printing and load transfer. DDC FPO is not simply about remote data input, but information integrity, form compliance, load analysis and coding, and exceptions processing. Using DDC FPO, our customers are now processing freight bills faster, more efficiently, and, most importantly, at a fraction of the cost they were previously (often around 60% less expensive!).
What Are The Benefits?
Once we create a dedicated freight-specific “Center of Excellence” on your behalf, our FPO solutions will then offer a wide range of benefits:
- Enhanced control over operational costs and procedures
- Increased accuracy of billing
- Standardization of distributed processes
- Shorter lead time on invoicing
- Optimized load consolidations
- Guaranteed document turnaround times
- Guaranteed accuracy rates (ISO Certified ISMS 27001:2005)
- Massive reductions in time-consuming error correction
- Increased visibility through improved MI and Reporting
- Fully customizable implementations tailored to meet your specific requirements
As added security measures and provisions for disaster recovery, DDC FPO operates multiple sites in the Philippines, each with their own independent power structures. Multiple DSL lines service each site from different ISPs to minimize the risk of lost connectivity. Other security features include biometric door locks and VPN connections to both FTP servers and our customers’ systems.
We currently process in excess of 120,000 freight documents daily, which enables our clients to reduce costs, improve administrative efficiencies, and subsequently focus on their core businesses.
